When am I actually billed?
Hourly plans deduct from your balance continuously as the hours pass. Monthly plans charge upfront for the cycle and renew on the billing date, at a 10% discount versus paying hourly the whole month.
Can I upgrade a server later?
Yes - from the server's page any time. You're only charged the difference for the time remaining until your next billing date; the new rate takes over from there.
My server's SSH is broken - how do I get in?
Open the browser VNC console from the server's page - it talks straight to the virtual display, so it works even when the network or SSH daemon inside the guest is broken.
How do I move a server I already have elsewhere onto InstantNode?
Use the importer under VPS hosting: connect to your existing server over SSH, browse what's on it, and start a guided import into a new InstantNode server. See VPS hosting.
Is there a way to get balance for free?
The referral program - 10% (up to €5) on your very first top-up if you signed up through someone's referral link, and 2.5% of every top-up your own referrals ever make if you refer others. See Referral program.
Where do I actually get help?
Open a ticket from the dashboard - an assistant answers first where it can, a human follows where it can't. Quote your Support PIN (dashboard header) so we can find your account fast.