Open a ticket with a subject, message, category (general, technical, billing, or abuse), priority, and up to 5 attachments - optionally linked to a specific server so support has context immediately.
An assistant reads new tickets first. If it can answer confidently from our own knowledge base, it does, right away. If it's not sure, it asks a follow-up. If it can't help, it says nothing and quietly pulls in a human - it never takes an action on your account and never pretends to. The moment a staff member replies, the assistant steps back for good on that ticket.